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Job title: Customer Service Coordinator
Location: Mexico DF, MexicoA global leader in speciality chemicals, Croda is the name behind some of the world’s biggest brands providing practical, environmentally minded solutions to the problems of everyday life. In 34 countries, our 3,200 employees work to improve a diverse range of markets - from personal and health care, to home care and plastics.
We currently have an opportunity for a Customer Service Coordinator to join our team based in México. This role is responsible for accepting and progressing customer orders to delivery whilst providing accurate and timely information to customers. The role is also responsible for administrating and controlling the relationship with a third party logistics company in order to program dispatches according to customer delivery requirements and to invoice the products according to the price list defined for each customer.
As the successful candidate, you will ideally be educated to degree level, but this is not essential. In addition you will have previous experience of working in customer service areas. You must have excellent communication skills, commitment, service attitude, frustration tolerance, teamwork, problem solving ability, sense of urgency, flexibility and attention to detail. Good organisation skills are also essential to this role, as is the ability to plan and organise your own workload. As this role will be based in Mexico, fluent Spanish language skills are also essential.
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