With complex global supply chains, increasing consumer expectations and the media spotlight on business ethics and integrity, our holistic approach to standards goes much further than product quality and encompasses the whole customer experience of doing business with us. This approach is fundamental to our ongoing success, as it differentiates us and enhances our customers relationships. To achieve this, we focus on:

  • operating to accredited quality standards to provide assurance of consistent quality and compliance to our customers and other stakeholders
  • engaging in industry associations to provide our expertise and prepare ourselves for incoming regulations
  • managing and implementing quality and compliance across our business to ensure a consistent customer experience    

    Highlights include:
  • 100% of our manufacturing sites operate to ISO 9001 and ISO 14001 quality standards
  • 100% of our manufacturing sites supplying cosmetic ingredients operate to the EFfCI GMP quality standard
  • 220+ industry associations engaged in dialogue with us in 2018

We have strong occupational safety programmes, and in 2018 have worked on behavioural safety and safety leadership themes within our OHSAS 18001 safety management system. Through these activities we aim to provide a safe place of work with an interdependent safety culture. 

Also, in 2018, we began implementing agreed actions from the Bureau Veritas third party review of our alignment with ISO 26000 Corporate Social Responsibility guidelines. Priorities included updating our Materiality Assessment and further enhancing stakeholder communication. 

ISO 26000:2010
We apply ISO 26000 to provide additional guidance and to help us drive the continual improvement of our sustainability programme. In 2018, we began implementing agreed actions from the Bureau Veritas independent review of our alignment with ISO 26000, many of which are part of ongoing projects within our different businesses and functions. Priorities included updating our materiality assessment and further enhancing stakeholder communication. Recognising that key to our success is continued employee engagement, in 2018 we published an internal Sustainability Handbook describing the drivers behind our programme.

ISO 20400: Sustainable Procurement
ISO 20400 defines sustainable procurement as: “procurement that has the most positive environmental, social, and economic impacts on a whole life basis.” When practising sustainable procurement, organisations purchase in a way that favours suppliers and products that create positive outcomes for our planet and the global community.

We view our supply chains as an extension of our own operations and require our contractors and suppliers to adopt the same standards and principles. Awareness of supply chain risks has progressed in recent years to the point where it is now an industry expectation that an appropriate level of due diligence is performed in identifying and mitigating these risks. In this context, sustainable procurement is a strategic priority for us, and supply chain transparency is an essential part of this. In 2018 we spent time training our global procurement teams to ensure that sustainability is integrated in our procurement processes. We adopt a risk-based approach in engaging with suppliers using methodology based on the supplier’s country of operation and the activity performed to identify highest risk suppliers.

ISO 14040/ 104044
We follow ISO 14067 when conducting cradle to gate LCAs focusing on Climate Change Impact Factor, a standard which fits under the Life Cycle Assement ISO standards of ISO 14040 and 14044.