From our ingredient portfolio and technologies, to our locations around the world, we are built around our customers and are driven by the desires of the consumer. We work closely to not only anticipate, understand and satisfy our customer’s needs, but also provide the inspiration that can help them achieve even greater success. 

To us, customer intimacy is about:

Delivering innovation

Using our in-depth knowledge of our customers’ needs to deliver targeted innovation and create value;


Our understanding comes from close customer collaboration, it is a simple fact that we can develop better relationships and be more responsive to our customers when we are located nearby;

Our people

Who understand the power of collaboration and who are encouraged to be curious and seek out new ways to satisfy unmet needs. We take pride in the intimate relationships our people have with our customers and their ability to remain close to them through our local operations, working both directly and indirectly with them to help meet their needs. This is why we work hard to recruit the best talent and to source the specialist knowledge we require; 


Ensuring we have a flexible, agile structure to help us meet specific customer needs.

Our whole business is underpinned by a responsible, sustainable outlook that directs everything we do. We are fully committed to: using renewable raw materials and environmentally sensitive processes; working with the people who produce our raw materials and using natural renewable materials to create ingredients with sustainable properties.