Driving consistent growth
To drive consistent growth we are refocusing innovation, improving customer experience, maximising returns from recent investments and driving consistent growth in key markets.
Refocus innovation
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New ingredient
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New markets for existing ingredients |
Customer
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| We develop new ingredients to fulfil unmet needs, with sales of new ingredients increasing by 10% this year at constant currency. New launches included Kerabio K31, a patented biomimetic bond-builder for hair that enables brands to compete with market leaders in the hair repair market and has been sampled by 500 customers. | We are optimising our existing ingredient range to meet the needs of particular regions, markets or customers. Projects included developing our existing range of more than 2,000 lipids for the Pharma generics market. | Our approach to customer co-creation leverages our ability to tailor individual ingredients and formulate multiple ingredients to meet specific customer requirements. The average pipeline value of customer co-creation projects increased by 12% in 2025, with projects including co-creating PEG-free variants of existing ingredients. |
Improve customer experience
| Local customers With a direct sales force and innovation centres close to customers in key countries globally, our business model is optimised to support customers of all sizes, particularly L&R customers who are continuing to grow strongly. |
+9% Consumer Care sales to local and regional customers |
+8% Crop sales to local customers |
| Regional giants We are deepening relationships with 'Asian Giants' across Beauty, Pharma and Crop Protection in key markets such as China, Japan, South Korea, Indonesia and India. |
+19% CAGR sales to top 5 'Asian Beauty giants' over 2 years |
+36% Crop sales to 'tier 2s' |
| Multinational customers (MNCs) We have strong relationships with MNCs across our key markets and are a strategic partner to every major beauty brand. |
Grew with 4 out of top 5 Beauty MNCs |
+14% Crop sales to MNCs |
>90% Customers retained over five years |
+43 Group customer Net Promoter Score (2024: +32) |
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Maximise returns from investments
We are maximising returns from investments made over the past five years as we have transitioned our portfolio to ensure they deliver incremental sales and profit growth.
Drive consistent growth in key markets
What we do: Ingredients and solutions for premium skin, hair and solar protection.
Niche CAGR: >3% Beauty Care 4-7% Beauty Actives
Priority: Reinvigorate
What we do: ‘Tier 1.5’ supplier to local and regional (L&R) customers.
Niche CAGR: >6% L&Rs (>95% sales)
Priority: Enable continued fast growth
What we do: Ingredients and systems to improve performance of crop protection products and seeds.
Niche CAGR: 1.5 x market
Priority: Drive differentiation
What we do: Ingredients and solutions for consumer health and Pharma applications.
Niche CAGR: >5%
Priority: Rebalance


